Frequently Asked Questions

Orders & Payments

  • What payment methods do you accept?

    Pretty much the full works, we accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, American Express, Apple Pay and Klarna.

  • Will you gift wrap my order?

    Yes! If your order is a gift, or you simply want to feel super special for the day just let us know and we will pass this onto the designer, we will also throw in a card or  handwritten note. All free of charge.

  • What size should I buy?

    If you don’t know your finger size don’t worry just message us on the email below with your address and we will pop a free ring gauge in the post for you.

     

    concierge@shopwithrockin.com

     

    We offer sizing guides on most of our product pages but just get in touch if you’re not sure. 

  • I'd like to know more about Klarna

    You can read more about Klarna on their dedicated FAQ at https://www.klarna.com/uk/customer-service/

  • My promo code doesn't work

    If you have received a promo code from ourselves and are struggling to apply it, please get in touch with us.

    concierge@shopwithrockin.com

     

  • Can I cancel my order?

    Yes. We all change our mind from time to time. Just get in touch with your order number and we’ll arrange a refund.

    concierge@shopwithrockin.com

  • Shipping & Deliveries

  • When will my order be shipped?

    As soon as your order is placed we will send you an email confirming your order number, you will then receive an estimated shipping date and another email when your item is dispatched. We like to keep you in the loop.

  • My order is late

    Sometimes things can get delayed. If you simply feel like you’ve been waiting too long for your order, we can help. Just get in touch with your order number and we’ll sort it.

    concierge@shopwithrockin.com

  • Return & Warranties

  • Can I return my item?

    Yes. We all change our mind from time to time. Just get in touch with your order number and we’ll be happy to help

    concierge@shopwithrockin.com